MAXINGRH LLC

MAXINGRH LLC Terms of Service
These Terms of Service apply to all products on our website, including shoes, clothing, bags, watches and fashion accessories. Our store mainly serves customers in Europe and the United States. By accessing our website and placing an order, you fully read, understand and agree to all the terms below. Our 7-day return policy strictly complies with EU consumer protection rules and US local retail norms.

1. Orders & Purchases

1. Buyers shall provide accurate EU/US shipping information. We are not responsible for package loss, delay or return caused by incorrect or incomplete buyer information, and all related losses shall be borne by the buyer.
2. All product prices displayed on the website are exclusive of import duties, VAT, customs clearance fees and other taxes imposed by EU and US local customs. All destination tariffs and charges shall be paid by the recipient.
3. Order submission does not guarantee confirmation. We reserve the right to cancel orders due to out-of-stock, price errors, duplicate orders or suspected fraud, with a full refund to the original payment method without additional compensation.
4. All product pictures are for reference only. Minor color difference and texture difference caused by lighting, shooting environment and display devices are normal and do not constitute product defects.

2. Payment

1. We support mainstream compliant payment methods in Europe and the United States. You authorize us to charge your selected payment method upon checkout.
2. Any duplicate or abnormal charges will be fully refunded within 3-5 working days after verification. Exchange rate differences and bank handling fees shall be borne by the buyer.

3. Shipping & Delivery

1. Orders will be processed and shipped within 3-7 working days (excluding weekends and EU/US public holidays). Shipping time may be extended during peak seasons such as Black Friday and Christmas.
2. Shipping time is estimated only. We shall not be liable for any indirect losses caused by customs inspection, local logistics delays, force majeure events or policy changes in Europe and the United States.
3. The delivery is confirmed completed once the tracking status shows "Delivered". Please contact local courier immediately if the package is marked delivered but not received.
4. If the package is detained or returned by EU/US customs, buyers can choose to pay for reshipping or get a partial refund after deducting round-trip shipping and customs costs.

4. 7-Day Return & Exchange Policy

1. Buyers can apply for returns or exchanges within 7 calendar days after receiving the goods. This voluntary policy provides better shopping protection and conforms to European and American consumer rights regulations.
2. All returned items must be brand new, unused, with original tags, packaging and protective films intact. No wear marks, stains, scratches, dents or peculiar smells are allowed.
3. Buyers are responsible for all round-trip international shipping fees and customs charges for non-defective returns.
4. Returns will not be accepted for intimate apparel, worn or damaged items, removed tags, or returns due to personal preference such as size mismatch and color dissatisfaction.

5. Defective Product After-sales Service

1. Buyers shall inspect the package within 48 hours after delivery. Please provide clear photos and videos of the outer package and defective product to our customer service for verification.
2. For confirmed manufacturing defects, we provide free exchange, partial compensation or full refund. We will bear the return shipping cost for genuine quality problems.
3. Damage caused by human impact, wear and tear, water ingress, disassembly and daily use is not covered by our after-sales warranty.

6. Product Usage Notes

1. All watches are daily decorative watches, not professional waterproof watches. Do not wear them while swimming or showering. Water damage is not covered by the warranty.
2. Alloy and plated jewelry may tarnish due to sweat, perfume and chemical contact, which is normal wear and tear, not a product defect.
3. Leather, PU and fabric products will have normal wear and creases during daily use, which do not belong to quality problems.

7. Privacy Compliance (GDPR & US Privacy Standard)

1. We strictly comply with EU GDPR and US local privacy regulations. We only collect necessary personal information for order fulfillment and logistics delivery.
2. We will never sell, rent or disclose your personal data to third parties. You have the right to check and delete your personal order information at any time.

8. Disclaimer

1. We are not liable for order failure or delay caused by force majeure, including natural disasters, EU/US customs policy changes, logistics suspension, strikes and other uncontrollable factors. We will provide refund solutions without additional compensation.
2. We reserve the right to correct text, price and image errors on the website without liability for compensation.
3. Buyers shall bear all losses caused by unauthorized rejection and abandonment of packages.

9. Dispute Resolution

1. All disputes from European and American transactions shall be resolved through friendly negotiation with our customer service team first.
2. All transactions are governed by these Terms of Service. Unresolved disputes shall be subject to the jurisdiction rules of our website registration place, complying with cross-border e-commerce norms in Europe and America.